Frequently Asked Questions

Beginning March 20, 2026 we will be offering a delivery window every Friday between 4:00 PM and 5:00 PM. To ensure your order is included in our Friday run, please place your order through our website by 4:00 PM on Friday.

Yes.

Under Ontario law, cannabis must be handed directly to a person. We cannot leave packages in mailboxes, on porches, or with building concierges.

The order can be received by:

1. The person who placed the order.

2. Any other adult (19+) residing at the delivery address.

Our driver is required by the AGCO to verify that the recipient is 19 years of age or older.

We follow a "ID Under 25" policy—if you look under 25, we must scan or visually inspect a valid government-issued photo ID (e.g., Driver’s License, Passport, or Ontario Photo Card).

If no one is home or valid ID cannot be provided, your order will be returned to the store the same day.

• Pick-up: You may collect your order in-store during regular business hours starting Saturday morning.

• Refunds: If you prefer a refund for a failed delivery, please contact us. Note: Delivery fees are non-refundable for failed attempts.

No.

Ontario regulations restrict deliveries to private residences or private places (such as a hotel room). We cannot deliver to public spaces, parking lots, or government buildings.