Shipping & Returns

Thank you for visiting and shopping at prairieandluna.ca. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy Shipment Processing Time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Canada Post provides an estimated shipping time during checkout. 

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Damages 

Please reach out to us immediately if you received your products in less than perfect condition, we will assist you in any way we can. Email: prairieandluna@gmail.com. You may be required to file a claim with Canada Post. Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside of Canada.

 

RETURNS

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, please contact us at prairieandluna@gmail.com, we would love to assist you!